Zoom :: Zoom - Service Overview
Zoom is a University of Wisconsin System-wide web conference service used for video, voice, virtual classrooms, online meetings, screen sharing, chat, and webinars. Zoom can be accessed via Canvas, mobile devices, desktop computers, telephones, and classroom systems. Although individuals, departments, or campuses may have previously used their own Zoom licenses, the UW System’s enterprise-wide Education license provides increased features, support, and interoperability.

Audience and Use

Zoom is available to students, staff, and instructors at any University of Wisconsin System institution for uses supporting the educational and administrative needs of the university. As a webconference tool, Zoom is a platform for synchronous (real-time) classes, coursework, training, and meetings.

UW Madison, although part of the UW System Zoom contract, has a separate account. UW Madison users should see UW Madison's Web Conferencing (Zoom) page.

Consolidating Existing Zoom Accounts

UW departments and campuses which had previously licensed Zoom will see their Zoom licenses rolled into the UW System Zoom account. Users with a personal Zoom license which uses their UW email address will be given the choice to merge their Zoom license into the UW System Zoom account or change the email address used for their personal Zoom license.

Accessing Zoom

User Profile and Settings

Users can manage their account profile and user settings by logging in to the UW System Zoom portal: https://wisconsin-edu.zoom.us

Users can:

Features

Training

Support

The University of Wisconsin System license for Zoom includes Premier+ support for all UW users via the:
The Zoom Help Center provides:
  • self-service help
  • 24x7 chat support for end-users
  • 24x7 phone support for end-users
  • Direct access to Tier 2 support for licensed administrators
  • Priority response and automated escalation
For fast help, users can submit a Web Ticket Request.

Users may also contact their local campus Help Desks for help with institution-specific issues.

Results: 1-20 of 20

No.Document TitleIDUpdatedViews
1Zoom - Consolidating existing accounts to UW System1129132024-05-0619372
2Universitites of Wisconsin - DLE Institutional Liasons1363572024-04-01262
3Zoom (Canvas) - "Email is Invalid" error1135052024-02-267875
4Zoom (Canvas) - Canvas integration settings1137352024-02-261216
5Zoom - Large meeting and webinar licenses1139292024-02-261169
6Zoom (Accessibility) - Cloud Transcripts1133332023-12-012668
7Zoom - Logging in to Zoom1147512023-12-019557
8Zoom (Known Issue) - Continuing Education users in Zoom1136422023-12-015220
9Zoom - Adding Zoom to My Wisconsin portal1146492023-12-012519
10Zoom (Known Issues) - UW Madison users on UW System Zoom instance1134562023-12-014996
11Zoom - Copying recordings to Kaltura1138552023-02-167978
12Zoom (Known Issues) - Basic License or meetings that expire after 40 minutes1233572023-01-10331
13Digital Learning Environment - How to get support for Canvas, Kaltura, or Zoom [Campus login required]1145192022-11-088
14Zoom - Service Overview1129032022-10-2025472
15Zoom (Login) - Zoom Login and Password Support1172072022-03-111440
16Zoom (Training): Introduction to Webinars [Campus login required]1143172021-10-2116
17ZOOM: Support Tips and Tricks (training video) [Campus login required]1139252021-10-151
18Zoom for Instructors (training video) [Campus login required]1138892021-10-153
19Zoom (Admin) - Managing Groups1132222021-09-141423
20DLE - Choosing an Audio or Video Recording Tool990872021-08-2510164

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