Zoom :: Zoom - Service Overview
Zoom is a University of Wisconsin System-wide web conference service used for video, voice, virtual classrooms, online meetings, screen sharing, chat, and webinars. Zoom can be accessed via Canvas, mobile devices, desktop computers, telephones, and classroom systems. Although individuals, departments, or campuses may have previously used their own Zoom licenses, the UW System’s enterprise-wide Education license provides increased features, support, and interoperability.

Audience and Use

Zoom is available to students, staff, and instructors at any University of Wisconsin System institution for uses supporting the educational and administrative needs of the university. As a webconference tool, Zoom is a platform for synchronous (real-time) classes, coursework, training, and meetings.
UW Madison, although part of the UW System Zoom contract, has a separate account. UW Madison users should see UW Madison's Web Conferencing (Zoom) page.

Consolidating Existing Zoom Accounts

UW departments and campuses which had previously licensed Zoom will see their Zoom licenses rolled into the UW System Zoom account. Users with a personal Zoom license which uses their UW email address will be given the choice to merge their Zoom license into the UW System Zoom account or change the email address used for their personal Zoom license.

Accessing Zoom

User Profile and Settings

Users can manage their account profile and user settings by logging in to the UW System Zoom portal: https://wisconsin-edu.zoom.us
Users can:

Features

Joining a Meeting

Training

University of Wisconsin-hosted Training & Support (UWSA)

Support

The University of Wisconsin System license for Zoom includes Premier+ support for all UW users via the:
The Zoom Help Center provides:
  • self-service help
  • 24x7 chat support for end-users
  • 24x7 phone support for end-users
  • Direct access to Tier 2 support for licensed administrators
  • Priority response and automated escalation
For fast help, users can submit a Web Ticket Request.
Users may also contact their local campus Help Desks for help with institution-specific issues.

Results: 1-20 of 20

No.Document TitleIDUpdatedViews
1Zoom (Login) - Zoom Login and Password Support1172072025-08-192178
2Zoom - Service Overview1129032025-08-0129870
3Universitites of Wisconsin - DLE Institutional Liasons1363572025-05-28618
4DLE - Choosing an Audio or Video Recording Tool990872025-02-2411942
5Zoom - Consolidating existing accounts to UW System1129132024-05-0622745
6Zoom (Canvas) - "Email is Invalid" error1135052024-02-2610037
7Zoom (Canvas) - Canvas integration settings1137352024-02-261603
8Zoom - Large meeting and webinar licenses1139292024-02-262308
9Zoom (Accessibility) - Cloud Transcripts1133332023-12-013658
10Zoom - Logging in to Zoom1147512023-12-0116233
11Zoom (Known Issue) - Continuing Education users in Zoom1136422023-12-016476
12Zoom - Adding Zoom to My Wisconsin portal1146492023-12-013287
13Zoom (Known Issues) - UW Madison users on UW System Zoom instance1134562023-12-016047
14Zoom - Copying recordings to Kaltura1138552023-02-169160
15Zoom (Known Issues) - Basic License or meetings that expire after 40 minutes1233572023-01-10531
16Digital Learning Environment - How to get support for Canvas, Kaltura, or Zoom [Campus login required]1145192022-11-089
17Zoom (Training): Introduction to Webinars [Campus login required]1143172021-10-2116
18ZOOM: Support Tips and Tricks (training video) [Campus login required]1139252021-10-151
19Zoom for Instructors (training video) [Campus login required]1138892021-10-153
20Zoom (Admin) - Managing Groups1132222021-09-141804

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