Zoom :: Zoom - Service Overview
Zoom is a University of Wisconsin System-wide web conference service used for video, voice, virtual classrooms, online meetings, screen sharing, chat, and webinars. Zoom can be accessed via Canvas, mobile devices, desktop computers, telephones, and classroom systems. Although individuals, departments, or campuses may have previously used their own Zoom licenses, the UW System’s enterprise-wide Education license provides increased features, support, and interoperability.

Audience and Use

Zoom is available to students, staff, and instructors at any University of Wisconsin System institution for uses supporting the educational and administrative needs of the university. As a webconference tool, Zoom is a platform for synchronous (real-time) classes, coursework, training, and meetings.

UW Madison, although part of the UW System Zoom contract, has a separate account. UW Madison users should see UW Madison's Web Conferencing (Zoom) page.

Consolidating Existing Zoom Accounts

UW departments and campuses which had previously licensed Zoom will see their Zoom licenses rolled into the UW System Zoom account. Users with a personal Zoom license which uses their UW email address will be given the choice to merge their Zoom license into the UW System Zoom account or change the email address used for their personal Zoom license.

Accessing Zoom

User Profile and Settings

Users can manage their account profile and user settings by logging in to the UW System Zoom portal: https://wisconsin-edu.zoom.us

Users can:

Features

Training

Support

The University of Wisconsin System license for Zoom includes Premier+ support for all UW users via the:
The Zoom Help Center provides:
  • self-service help
  • 24x7 chat support for end-users
  • 24x7 phone support for end-users
  • Direct access to Tier 2 support for licensed administrators
  • Priority response and automated escalation
For fast help, users can submit a Web Ticket Request.

Users may also contact their local campus Help Desks for help with institution-specific issues.

Results: 1-20 of 20

No.Document TitleIDUpdatedViews
1Zoom - Consolidating existing accounts to UW System1129132024-05-0615715
2Universitites of Wisconsin - DLE Institutional Liasons1363572024-04-01132
3Zoom (Canvas) - "Email is Invalid" error1135052024-02-266789
4Zoom (Canvas) - Canvas integration settings1137352024-02-26995
5Zoom - Large meeting and webinar licenses1139292024-02-26748
6Zoom (Accessibility) - Cloud Transcripts1133332023-12-012322
7Zoom - Logging in to Zoom1147512023-12-016256
8Zoom (Known Issue) - Continuing Education users in Zoom1136422023-12-013312
9Zoom - Adding Zoom to My Wisconsin portal1146492023-12-012085
10Zoom (Known Issues) - UW Madison users on UW System Zoom instance1134562023-12-013047
11Zoom - Copying recordings to Kaltura1138552023-02-165657
12Zoom (Known Issues) - Basic License or meetings that expire after 40 minutes1233572023-01-10247
13Digital Learning Environment - How to get support for Canvas, Kaltura, or Zoom [Campus login required]1145192022-11-085
14Zoom - Service Overview1129032022-10-2018390
15Zoom (Login) - Zoom Login and Password Support1172072022-03-111065
16Zoom (Training): Introduction to Webinars [Campus login required]1143172021-10-2116
17ZOOM: Support Tips and Tricks (training video) [Campus login required]1139252021-10-151
18Zoom for Instructors (training video) [Campus login required]1138892021-10-151
19Zoom (Admin) - Managing Groups1132222021-09-141264
20DLE - Choosing an Audio or Video Recording Tool990872021-08-259487

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