Show relevant topic filters »
Zoom :: Zoom - Service Overview

Zoom is a University of Wisconsin System-wide web conference service used for video, voice, virtual classrooms, online meetings, screen sharing, chat, and webinars. Zoom can be accessed via Canvas, mobile devices, desktop computers, telephones, and classroom systems. Although individuals, departments, or campuses may have previously used their own Zoom licenses, the UW System’s enterprise-wide Education license provides increased features, support, and interoperability.

Audience and Use

Zoom is available to students, staff, and instructors at any University of Wisconsin System institution for uses supporting the educational and administrative needs of the university. As a webconference tool, Zoom is a platform for synchronous (real-time) classes, coursework, training, and meetings.

UW Madison, although part of the UW System Zoom contract, has a separate account. UW Madison users should see UW Madison's Web Conferencing (Zoom) page.

Consolidating Existing Zoom Accounts

UW departments and campuses which had previously licensed Zoom will see their Zoom licenses rolled into the UW System Zoom account. Users with a personal Zoom license which uses their UW email address will be given the choice to merge their Zoom license into the UW System Zoom account or change the email address used for their personal Zoom license.

Accessing Zoom

User Profile and Settings

Users can manage their account profile and user settings by logging in to the UW System Zoom portal: https://wisconsin-edu.zoom.us

Users can:

Features

Training

Support

The University of Wisconsin System license for Zoom includes Premier+ support for all UW users via the:
The Zoom Help Center provides:
  • self-service help
  • 24x7 chat support for end-users
  • 24x7 phone support for end-users
  • Direct access to Tier 2 support for licensed administrators
  • Priority response and automated escalation
For fast help, users can submit a Web Ticket Request.

Users may also contact their local campus Help Desks for help with institution-specific issues.

Results : 1-18 of 18
XML   JSON  
Search result for "": 1-18
No.Document TitleIDUpdatedHits
1 Digital Learning Environment - How to get support for Canvas, Kaltura, or Zoom [Campus login required]
1145192022-11-080
2 Zoom - Service Overview
1129032022-10-2010112
3 Zoom - Copying recordings to Kaltura
1138552022-09-222056
4 Zoom (Known Issues) - UW Madison users on UW System Zoom instance
1134562022-07-261469
5 Zoom - Adding Zoom to My Wisconsin portal
1146492022-07-26944
6 Zoom - Logging in to Zoom
1147512022-05-20750
7 Zoom (Login) - Zoom Login and Password Support
1172072022-03-11387
8 Zoom (Canvas) - "Email is Invalid" error
1135052021-11-243093
9 Zoom - Large meeting and webinar licenses [Campus login required]
1139292021-11-180
10 Zoom (Canvas) - Canvas integration settings
1137352021-11-10377
11 Zoom - Consolidating existing accounts to UW System
1129132021-10-219984
12 Zoom (Training): Introduction to Webinars [Campus login required]
1143172021-10-2116
13 ZOOM: Support Tips and Tricks (training video) [Campus login required]
1139252021-10-150
14 Zoom for Instructors (training video) [Campus login required]
1138892021-10-150
15 Zoom (Known Issue) - Continuing Education users in Zoom
1136422021-09-141606
16 Zoom (Admin) - Managing Groups
1132222021-09-14736
17 Zoom (Accessibility) - Cloud Transcripts
1133332021-09-021166
18 DLE - Choosing an Audio or Video Recording Tool
990872021-08-257243


Not finding what you are looking for? Suggest a new document be created.