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Zoom (Known Issues) - Basic License or meetings that expire after 40 minutes

Users of the University of Wisconsin System (except for UW Madison) Zoom license may sometimes find that their Zoom license has been downgraded to a "Basic" Zoom license and they lose some Zoom functionality (for example, their meetings may be limited to 40 minutes). Logging in to the UW System Zoom portal at should automatically restore a user's Zoom license and return full functionality.

This typically happens after a user has gone at least 150 days without logging in to Zoom. Unfortunately, accessing Zoom through the Canvas integration may not count as "logging in." As mentioned above, logging in to the UW System Zoom portal at should resolve this issue.

Keywordszoom, videoconference, video conference,Doc ID123357
OwnerThomas A.GroupUWSA DLE
Created2023-01-10 12:27:29Updated2023-01-10 12:35:18
SitesUW System Administration DLE
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