A short written description embedded in the code of an image or graphic to explain what the visual shows and why it matters.

An option that examines all words across every published document rather than just looking at titles or assigned keywords.

The standard coding language used to structure content and give it meaning inside a knowledge base articles. It uses special markers called tags (like <p> for paragraphs or <h1> for headings) to tell the system and browser how to organize text, insert images, build tables, and create clickable links.

A back end organized map or catalog of documents, files, and concepts that helps users search to find information quickly.

A JPEG is a graphic image file produced according to a standard from an ISO/IEC group of experts that develops and maintains standards for a suite of compression algorithms for computer image files. JPEGs usually have a .jpg or .jpeg file extension.

A visual writing tool that lets you format help articles like a standard word processor without using code. It is often called a WYSIWYG editor, which stands for "What You See Is What You Get".

An authoritative person who creates, reviews, and updates accurate information on a specific subject for a KB space.

A controlled, hierarchical list of approved terms used by content creators and site owners to categorize, tag, and organize knowledge documents.

Designates how easily, quickly, and pleasantly a user can find, read, and apply the answers they need. It focuses on removing friction so people can solve their problems without contacting support.