A digital file designed so that people with visual, physical, cognitive, or hearing impairments can read and navigate it easily using assistive technology like screen readers.

The methods that make self-service information easy to find, simple to read, and accurate enough to solve a problem so a user can help themselves.

A secondary navigation trail at the top of a page that show a user's hierarchical location within the topics and/ or categories.

A temporary storage location on your device where web browsers save website files like images, scripts, and stylesheets.

A centralized visual interface that displays key metrics, data, and status reports about your help articles in one place.

External or rich multimedia content (such as videos, audio clips, interactive maps, or transcripts) placed directly inside a help article so users can view it on the page without leaving the site.

An integrated media tool (such as a video or audio player) placed directly inside an article so users can view or listen to content without leaving the page.

Focuses on known-item seeking. When a user has a specific problem and searches or clicks through menus, high findability means the user reaches the correct solution quickly.

Backend management features in the KnowledgeBase System used by administrators and authors to create, organize, bulk-import, and control access to documentation.

A monthly meeting of KB administrators and authors led by the central UW KB Team. Attendees often see unreleased new features first and give direct feedback to help guide decisions for the KB platform.

A self-contained, searchable piece of digital content that explains how to solve a specific problem, use a feature, or understand a policy consisting of a title, summary, body, and keywords.

The ability to search, browse, and operate all content and interactive features using only a keyboard, without a mouse or trackpad.

A centralized library of online help articles, guides, protocols, how-tos, minutes, documentation and more

A static document file that is stored, linked, converted, or embedded to supply information to users. KB Users can attach PDF files directly into digital articles so readers may view or download forms, manuals, and guides without leaving the page.

An image format designed as an improved replacement for GIF. Like GIF, PNG uses lossless compression, meaning all image data is preserved when decompressed for viewing. PNG files typically use the .png extension.

A document that a user can find and read independently to solve a problem without talking to customer support

A document that is visible to its intended audience after approval and release.

A permissions model that grants access based on a user's role.

A command or page identifier that displays a complete list of all participating campus and institution partner sites sharing documents within the aggregate or unified system.

An authoritative person who creates, reviews, and updates accurate information on a specific subject for a KB space.

An XML-based file format used to describe two-dimensional vector images. It is typically used as a clean, sharp graphic format for UI icons, diagrams, logos, flowcharts, and technical illustrations. Unlike pixel-based formats (like PNG or JPEG), SVGs use mathematical formulas, points, and lines to render images.

A single, centralized web portal that brings together information, documents, and support guides from different KB spaces into one easy-to-search place.

International technical standards used to make digital content accessible to people with disabilities.

Designing help articles, search bars, and navigation menus so users with disabilities can access them.