WiscWeb - WordPress UW Theme - Gateway Timeout/504 Error Message

This document will provide you with information on what the Gateway Timeout error looks like, what it means, and what you can do about it.

Error Message

The title of the error will be "Gateway Timeout" and the message will read:

"The gateway did not receive a timely response from the upstream server or application."


Gateway Timeout Error Message


The Gateway Timeout error (also known as a 504 server error) is an indication that something is wrong with the server. The message shows up when it takes the server so long to load a page that it is actually timing out.

This may be an indicator that WiscWeb is experiencing an outage or instability.


The first thing you should try is refreshing/reloading the page. In some cases, this will allow you to keep editing your project and/or viewing your web pages.

If refreshing does not work, please email help@doit.wisc.edu right away. Include the following:

  • Your NetID
  • The project/website you edit
  • A brief description of what you were doing when you encountered the error (filling out a form, updating a page, etc.)


  • Sometimes, a Gateway Timeout is only a momentary blip. Refreshing your browser a couple times can fix the issue in some cases.

See Also:

Keywords:gateway, timeout, outage, error, server   Doc ID:86236
Owner:Jenna K.Group:WiscWeb CMS
Created:2018-10-04 12:58 CDTUpdated:2022-10-04 13:49 CDT
Sites:DoIT Help Desk, WiscWeb CMS
Feedback:  1   1