Cisco VoIP Overview - Help and Support

This document provides an overview of documentation currently available to Cisco VoIP users.

Dialing Patterns

 Cisco VoIP 
 Seven-digit dialing for on-campus calls
  • 264-4357 (DoIT Help Desk)
 Dial 1 and seven-digit number to make non-campus calls
  • 1 + 257-9247 (Ian's Pizza)
 Dial 1 and 1 and ten-digit number to make long distance or toll-free calls
  • 1 + 1 + 213-867-5309
  • 1 + 1 + 800-588-2300
 Emergency calls
  • 911 or 1 911 or 8 911 or 9 911

Public Service Numbers (211, 611, 711, 811)

  • 1+211
  • 1+611
  • 1+711
  • 1+811
For more information on the dialing patterns, see Cisco VoIP - Dialing patterns 


Access the Cisco Unity Voicemail Portal. (Must be on the campus network or campus VPN to connect) Please note that the voicemail portal is only available for voicemail accounts assigned to individual users. For shared voicemail accounts, you must access through a telephone.
For more information about accessing your voicemail and changing options, see Cisco VoIP - Accessing voicemail from a telephone
For more information about accessing your voicemail and changing options from a web browser through the Voicemail Portal, see Cisco VoIP - Voicemail Portal Sign in and Overview

Accessing Your Voicemail printable handouts

Cisco Self Care Portal

Access the Cisco Self Care Portal (Must be on the campus network or campus VPN to connect).

The Cisco Self Care portal allows users to customize their phone with call forwarding, speed dials, and other feature. See Cisco VoIP - Self Care Portal

Quick Reference Guides for Telephones

You can download a copy of our Quick Reference Guides below:

Cisco 7841 (Black and white display desk phone) Quick Reference Guide

Cisco 8851 (Color display desk phone) Quick Reference Guide

Cisco 8831 (Conference phone) Quick Reference Guide

Cisco 8821 (Wi-Fi phone) Quick Reference Guide

Webex App

The Webex app allows users to answer their university phone number on their computer or mobile device. Webex has additional features including a custom contact list, whiteboarding, ability to update your current status, and the ability to remove background noise on calls. For more information, see Webex App - Getting Started using the Webex App

Cisco Jabber Client

The Jabber client allows users to answer their phones on their computers. This client is available to Windows and Mac users on campus-owned computers. See Cisco VoIP - Jabber for Voice Only Overview and Sign in Information. While Jabber is still available, we recommend using the Webex app for a better experience. 

If you need further help, please contact the DoIT Help Desk for assistance

Keywords:voip cisco voice phones telephone help support how-tos how-to's getting started basics new user first time migration handout pdf webex softphone   Doc ID:72125
Owner:ELIZABETH C.Group:Voice Services
Created:2017-03-29 10:23 CDTUpdated:2022-10-21 14:39 CDT
Sites:DoIT Help Desk, DoIT Staff, UW Housing, Voice Services
Feedback:  3   4