WiscIT - Search for Infra Legacy Tickets

This document details the steps needed to search for a legacy ticket (Infra Ticket) from WiscIT Powered by Cherwell.

Note: This will NOT generate results for Infra Requests.

Once logged into WiscIT Powered by Cherwell, click on Searching menu
  • Select Search Manager
  • Change the Association to "Legacy Ticket"

    • legacy

  • Select the search you would like to run
  • You can copy any of these searches to your user folder and modify for your own use

See Also:



Keywords:wiscit cherwell infra legacy history ticket incident old   Doc ID:48130
Owner:Will C.Group:DoIT Help Desk
Created:2015-03-03 16:17 CDTUpdated:2019-11-11 13:32 CDT
Sites:DoIT Help Desk, DoIT Staff, DoIT Tech Store, Systems & Network Control Center, WiscIT - Wisconsin IT Service Manager
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