DoIT Computer Lending Program - General Information

DoIT offers no cost laptop and hotspot loaners for students enrolled at UW-Madison. The DoIT Computer Lending Program primarily serves as a resource for active students in support of their academic studies. Staff and faculty are strongly suggested to work with their department's local IT to find available resources. Equipment is served on a first-come, first-serve basis at the Walk-In Help Desk. Please submit a ticket with the Walk-In Help Desk for any questions about the DoIT Computer Lending Program.

Eligibility

To be eligible to check out equipment from the DoIT Computer Lending Program, you must:

  • Have a valid Wiscard
  • Have a valid NetID
  • Be enrolled in a course at UW-Madison

The DoIT Computer Lending Program will no longer extend currently checked-out equipment past the 2022 Spring semester. If a customer needs equipment past their current due date, they will need to come in to the DoIT Walk-In Help Desk to return their current item and check out a new one.

Equipment

The following describes the equipment that the Computer Lending Program provides. Availability is not guaranteed.

Dell Laptops

Available for Semester Lending

Models: Dell Latitude 7410, Latitude 7490, Latitude 3510

  • Minimum Specifications: Intel Core i5-10310U 1.7GHz (4.4GHz boost), 8GB ram, 1024x768p resolution, 14â€Â screen, 256GB SSD
  • Software: Windows 10 64-bit with Microsoft Office 365, Adobe Creative Cloud (Photoshop, InDesign, Lightroom, Illustrator, Acrobat, Bridge, and Edge Animate), Google Chrome, Mozilla Firefox, Skype, and more. 
  • Software and Data Policy: Customers are free to install any other software that they require. Please note that we do not support customer-installed software, and all software and data will be erased from the computer at the end of the rental period.

Macbook Laptops

Lending Term: One Semeter or Less

Models: Macbook Air 2015

  • Minimum Specifications: Intel Core i5-5250U 1.6GHz (2.7GHz boost), 4GB ram, 1440x900p resolution, 13â€Â screen, 128GB SSD
  • Software: Mac OS X 10.13 with Microsoft Office 365, Adobe Creative Cloud (Photoshop, InDesign, Lightroom, Illustrator, Acrobat, Bridge, and Edge Animate), Google Chrome, Mozilla Firefox, Skype, and more. 
  • Software and Data Policy: Customers are free to install any other software that they require. Please note that we do not support customer-installed software, and all software and data will be erased from the computer at the end of the rental period.

Hot Spot Modems

Lending Term: 7-Days or Less


Wireless Hot Spot Modems are not available for renewal. These modems are not intended for primary internet usage or HD video streaming and have a cap of 20GB of high-speed data. Data coverage is not guaranteed and is based on Verizon's coverage map. These are not meant to be used internationally or outside of continental US.

NOTE: We do not take reservation requests for equipment and can not guarantee device availability. Any inquiries can be directed to the DoIT Computer Lending Program request form.

Alternative Campus Resources

Listed below is a comparison of the Infolabs and the Computer Lending Program. The programs operate separately to help support campus needs for equipment. 

Comparison of the Infolabs and Computer Lending Program
Short-term Loaners (InfoLab Program) Long-term Loaners (Computer Lending Program)

FAQ

Where can I contact the DoIT Computer Lending Program?
The DoIT Computer Lending Program is managed by the Walk-In Help Desk. Customers can either submit a ticket with us through the DoIT Computer Lending Program Request Form or physically come in to our Walk-In space at 1210 W Dayton Street in the Computer Sciences Building. We are open Monday through Friday from 7:45am to 5pm. 

Where do I return my DoIT Computer Lending Program device?
Devices from the DoIT Computer Lending Program can be returned to the Walk-In Help Desk. We are located at 1210 W Dayton Street, Madison, WI 53706 in the Computer Sciences building. If a customer enters from the main doors on W Dayton Street, the Walk-In Help Desk is in the offices directly to the right of the atrium space. We also have lockers that are available upon request for customers that may not be able to return devices during Walk-In hours. Requests for lockers can be escalated to the Service Desk.

We do not take returns for any of the Infolabs/Libraries equipment. Customers need to return the equipment to the locations where they picked up. 

Devices may be shipped to the Walk-In Help Desk. Please see [Link for document 99029 is unavailable at this time.] for more information on shipping loaner devices to the DoIT Help Desk. DoIT highly recommends to purchase insurance with the shipping provider for the package. If items are damaged or lost in transit, the customer is responsible for either a repair or replacement of the device as it states in their checkout agreement. Customers need to email repair@doit.wisc.edu to notify that their device is being shipped back along with any tracking information. If customers have any other questions or concerns, they can fill out the DoIT Computer Lending Program request form. 

Can I reserve a laptop ahead of time?
No. The DoIT Computer Lending Program is not able to provide reservations ahead of time for single device checkouts. Customers are only eligible to check out one laptop and/or one hot spot at a time.

Can I renew my device? 
The DoIT Computer Lending Program will no longer extend currently checked-out equipment past the 2022 Spring semester. If a customer needs equipment past their current due date, they will need to come in to the DoIT Walk-In Help Desk to return their current item and check out a new one.

For any questions concerning this policy, please submit a request through the DoIT Computer Lending Program Request Form.

If I return my loaner late, will I be charged a late fee?
We are currently reviewing our late/misplaced equipment fee policies and are handling this on a case-by-case basis. We encourage customers to return their equipment on time within their checkout agreements to avoid any holds on their student accounts.

How much does it cost to rent a computer, and how long can I rent one for?
Our loaner equipment is cost-free for students enrolled at UW-Madison. Laptops are available for semester-long checkouts and hot spots are available a month at a time.
 
I don't like using the trackpad. Can I rent a mouse with the notebook I'm renting?
No. The DoIT Computer Lending Program does not provide any additional items to customers that are not included in the regular rental bundle. This includes, but is not limited to:

Mice
Keyboards
Display Adapters
Power Strips
Headphones

I don't have a need for the bag. Can I just checkout the computer and power adapter and leave the bag with you?
No. Customers must take all components of a bundle when checking out an item. E.g. for notebook loaners, a customer cannot checkout the computer and leave the bag and power adapter at the desk. This policy is similar to policies implemented by the Infolabs/Libraries, and ensures that our equipment stays together and isn't lost or misplaced.

My power adapter is broken. Can I rent one from you?
No. The DoIT Computer Lending Program will not rent power adapters separately. If a customer needs only a power adapter, they are welcome to check out a whole notebook bundle, including the power adapter, but they must take every component of that loaner bundle.

I'm having an issue with a loaner computer. Can I call or email for help?
Yes. The DoIT Help Desk will provide best effort support for issues with the physical devices that customers have checked out. If an issue cannot be fixed over the phone or through email, the DoIT Help Desk may direct customers to return the device to the Walk-In Help Desk at their earliest convenience to swap it for another one if we have laptops available.

I'm trying to install a third-party software on the computer I rented from you. Can I call or email for help?
No. The DoIT Computer Lending Program does not provide support for any third party software, data backup or other issues unrelated to the pre-installed software.

 
  

See Also:




Keywords:rental rent information info price pricing laptop laptops notebook notebooks dell apple rate cost rates modem mifi hotspot 4g mi fi mi-fi wireless fee loaner loaners computer lending program, checkout, check out, clp   Doc ID:44970
Owner:Chelle Y.Group:DoIT Repair
Created:2014-11-14 09:47 CDTUpdated:2022-05-11 08:05 CDT
Sites:DoIT Help Desk, DoIT Repair
Feedback:  5   1