UW-Madison Qualtrics - Log-In to Qualtrics Support

This document explains how to log-in to Qualtrics support.

  1. Log-in to your Qualtrics account and click the button with a question mark in the upper right corner.

    Arrow pointing to the "Help" button

  2. There are two different options for support.
    1. To view the Qualtrics support documentation yourself without speaking to a person, you may search for support articles in the search field provided or click Visit the Support Site. This will not require you to log in again.

    2. To speak with Qualtrics dedicated staff, click Contact Support.

      Menu showing options to search and browse for support articles or contact Qualtrics support

  3. A log-in page will appear once Contact Support is clicked. Under your UW-Madison Qualtrics username, click University of Wisconsin-Madison

  4. Menu showing logged in user's Qualtrics ID and their Qualtrics organizational ID

  5. A page will appear that asks about your support request. Most of the buttons will refer you to a different Qualtrics support document or to the UW-Madison Qualtrics Brand Administrator. If your problem is not one of the ones listed, and you still want to speak with a Qualtrics employee, click I have a different support request.

    Arrow pointing to "I have a different support request" button

  6. Select Survey Platform from the dropdown menu that appears.

    Image of a dropdown menu with different Qualtrics products

  7. Click on the contact method you prefer.

    Contact methods including chat, email, and phone displayed

Keywords:survey help account login log in   Doc ID:109592
Owner:Admin Q.Group:UW-Madison Qualtrics Survey Hosting
Created:2021-03-09 12:58 CDTUpdated:2022-05-11 16:01 CDT
Sites:DoIT Help Desk, UW-Madison Qualtrics Survey Hosting
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