UW-Madison Zoom - Frequently Asked Questions

Zoom is a cloud-based solution for video and audio conferencing, mobile collaboration, and online meetings and Webinars. Zoom's web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices. Additionally, Zoom can be used with conventional phone lines for audio conferencing.

Topics covered in this guide


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Accessing your account

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Usability & Accessibility


  • What privacy and data protections are in place?

    Zoom is contractually required to protect the privacy and data of the UW-Madison licensed users. We have also implemented additional security controls to protect our users. See Terms of Service and Privacy article for more information.

  • Is Zoom HIPAA compliant?

    No. It can be, but it is not by default. HIPAA Zoom requires a specific account configuration to ensure BAA compliance. We will have more information on a HIPAA compliant Zoom offering in the coming weeks.

    UW-Madison’s WebEx instance is a fully supported, HIPAA compliant tool available now for those use cases as needed. If you are a part of the UW-Madison Health Care Component, contact your HIPAA Privacy or Security Coordinator with questions about the applications best suited for creating, storing, and sharing PHI.

    Please contact the DoIT Help Desk and provide your HIPAA requirements for further discussion with the Zoom support team.

  • Are my meetings/webinars secure?

    Yes. Zoom’s solution and security architecture provides encryption and meeting access controls so data in transit cannot be intercepted. Zoom does not have access to identifiable health information and we protect and encrypt all audio, video, and screen sharing data.

  • What about so-called “Zoombombing"?

    “Zoombombing” is when an unauthorized person or stranger joins a Zoom meeting/event/chat session and causes disorder by saying offensive things and even photobombing your event by sharing pornographic and hate images. UW-Madison Zoom - Secure Meetings and Webinars.

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Upcoming features

  • Will Zoom be integrated with Canvas?

    Zoom integration with Canvas is now available with limited support. Individuals who do not have experience with Zoom are encouraged to continue to use BlackBoard Collaborate while we work towards increasing documentation and support availability for this integration.

    Take a quick video tour of how to replace Blackboard Collaborate Ultra with Zoom within Canvas

  • Do we already have access to a third party automatic transcription service that we can integrate with an API token?

    No. But live transcription is now available within UW-Madison Zoom.


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Additional FAQs/Resources

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See Also:

Keywords:chat saving collaborate share files meetings activity workflow presence conversations live record streaming video create windows mac os mobile firefox safari chrome limits live event public organizer producer attendees presenters webinars faqs video breakout rooms meeting recurring sharing screen polling waiting phone call out whiteboard virtual background canvas layout view security secure hipaa ferpa service account recording access account create privacy educational business basic add-ons addons screen share breakout canvas conference room connector devices SIP or H.323 communication protocol TLS 1.2 endpoints refund web conferencing limits timeout idle timing out zoom bombing usability security resources eligibility accessing your account polls transcription automatic transcribing captioning close concurrent join simultaneous same time Usability Accessibility converting alternate hosting immersive view   Doc ID:105255
Owner:Zoom S.Group:Zoom
Created:2020-08-25 07:57 CDTUpdated:2021-05-05 13:10 CDT
Sites:DoIT Help Desk, Office 365, Zoom
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