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KB User's Guide - Documents Tab - TinyMCE Shorthand Codes
TinyMCE, the newest KB editor, has a few shortcuts for features you may be using frequently. In order to use the shorthand tags, type the shorthand tag immediately followed by the text required for it. The shorthand tags available are as follows.
To use the link doc shorthand, first, type the # character, immediately followed by a document ID number. You should see a small pop up like this:
Press Enter or choose the desired document from the drop-down after entering the ID of the document you wish to link. A link to the document will appear where the cursor is. The link text will be the current title of the selected document.
Insert Attachment ([)
User Lookup (@)
to look up users in the KB, type the @ character, then start typing the name of the user you need to look up. A list of suggestions will pop up based on what you typed. If you select a name, a "mailto:" link will be inserted, with the user's name and email as the link text.
You may also search "@publish" to display a list of all users with publish rights in your KB group space.