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Kaltura (Known Issue) - Course Media and My Media account switching
The University of Wisconsin System has deployed a custom Course Media tool in courses on the Digital Learning Environment's Instructional instance of Canvas to help instructors manage course-related web conference recordings migrated to Kaltura. Instructors who open both the Course Media tool and their personal Kaltura My Media page at the same time (in different browser tabs or windows) may notice that the Course Media tool sometimes loads where the Kaltura My Media page should load, or vice versa.
How it happens
Personal My Media account:
Course Media account:
How you can tell
- Missing videos: If a page only contains recordings with the "bbcollab" tag and your personally-owned videos are missing, it's probably the Course Media page.
- Ownership: Look at the ownership of recordings with the "bbcollab" tag. The Course Media page will say "Owner," and the My Media page will say "Collaborator" or "Group Co-Publisher, Group Co-Editor."
Preventing the issue
To prevent the Course Media tool from loading where the Kaltura My Media page should load, or vice versa, avoid using the browser's back button or refresh button with either page. Instead, use the navigation links included in the page by Canvas or Kaltura.
a) Force the correct page to load
Course Media1) In your Canvas course, click Home to return to the course homepage.2) On the right side of the Course Homepage, click Course Media.
Personal My Media
1) In the main Canvas navigation on the left side of the screen, click Account.2) On the Account menu, click My Media.