Disclaimer: This news item was originally posted on Monday, Oct 18, 2021. Its content may no longer be timely or accurate.

Zoom (Admin) - New "Support Administrator" role 10/18/21

Posted: 10:54:15, Monday, Oct 18, 2021   Expiration: 10:54:15, Monday, Oct 25, 2021  

A new Zoom administrator role called "Support Administrator" has been created for the University of Wisconsin (except for UW Madison) instance of Zoom.

This role provides elevated access for support personnel who are not the primary Zoom Institutional Administrators of their campuses, but require the ability to do the following:

  1. Verify that a user has a Zoom account.
  2. Check Single Sign On logs for potential login errors.
  3. Create a support ticket with Zoom and have it escalated to tier 2.

Zoom Institutional Administrators may request that additional Support Administrators be created via a support ticket to the Zoom meeting email (which has been provided separately to Zoom Institutional Administrators).

-- UWSA DLE: Thomas Arendalkowski

Created: 11:06:38, Monday, Oct 18, 2021 (by Thomas A.)
Updated: 11:06:38, Monday, Oct 18, 2021 (by Thomas A.)