Blackboard Collaborate Ultra (Recordings) - Course Media ingestion failure 05/04/21 [updated]

Posted: 10:52:09, Tuesday, May 4, 2021   Expiration: 10:52:09, Thursday, May 20, 2021  

The Course Media ingestion process for automatically transferring Blackboard Collaborate Ultra recordings to Kaltura encountered an error at approximately 7:50 AM on Tuesday 05/04/2021. Approximately 1,000 Collaborate Ultra recordings from all UW institutions (including UW Madison) failed to copy to Kaltura. The creation dates of the recordings appear to range from 04/29 to 05/04/21.

The UWSA Digital Learning Environment (DLE) team has paused the nightly Course Media ingestion process until we can determine the cause of the problem and come up with a solution. We will provide updates here as they are available.

For more information about Course Media exports, see Blackboard Collaborate Ultra (Recordings) - Media Management Process

Update 05/05/21

The DLE Team has determined that the issue may be related to a recent Kaltura deployment making unannounced changes to the "Upload from a URL" feature. The DLE Team is working with Kaltura Support to confirm this hypothesis and to restore functionality. We do not have an ETA for the fix.

While users are waiting for automated Kaltura imports to resume, they can access course-related Blackboard Collaborate Ultra recordings by going to Canvas > [course] > Collaborate Ultra > Menu > Recordings. According to the Media Management process, Blackboard Collaborate Ultra recordings made in Canvas will remain on Blackboard’s servers for 45 days.

-- UWSA DLE: Thomas Arendalkowski

Created: 01:04:30, Tuesday, May 4, 2021 (by Thomas A.)
Updated: 13:37:48, Thursday, May 13, 2021 (by Thomas A.)