Disclaimer: This news item was originally posted on Thursday, Jan 21, 2021. Its content may no longer be timely or accurate.

Canvas (Support) - Ticket Escalation Changes 01/21/21

Posted: 17:59:01, Thursday, Jan 21, 2021   Expiration: 17:59:01, Thursday, Jan 28, 2021  

Campus Canvas administrators in the University of Wisconsin System Digital Learning Environment should use a new email address when escalating Canvas Cases to our Instructure Customer Success Manager.

For more information (and the new email address), campus Canvas administrators should see the KB: Canvas (Support) - Escalating tickets in Canvas Support [Campus login required].

-- UWSA DLE: Thomas Arendalkowski

Created: 18:04:55, Thursday, Jan 21, 2021 (by Thomas A.)
Updated: 18:04:55, Thursday, Jan 21, 2021 (by Thomas A.)