Kaltura Service Interruptions
Posted: 14:18:53, Thursday, Aug 27, 2020 Expiration: 14:18:53, Thursday, Sep 3, 2020
Yesterday, August 26th at 2:28pm UTC, Kaltura experienced a severe service disruption for our KMS, KAF, Live, and API services. We restored the service at 5:38pm UTC and resolved some lingering delays in entries synchronization at 9:20pm UTC.
UWSA DLE administrators received the following note from Kaltura this afternoon about service disruptions:
We found that the cause for the service interruption was related to a 300X increase in our APIs utilization which triggered DB and memory failures.
Please know we take this very seriously and I’m personally sorry for the service interruption. Especially during these challenging times when you rely heavily on Kaltura for teaching and learning.
In order to meet what will surely be previously unimaginable demand this Fall, we have invested heavily in our new AWS cloud infrastructure.is scheduled to be completed over the upcoming weekend, with the final push commencing early Saturday morning Eastern Time.
You should anticipate a detailed update in the coming days as we complete our migration.
Thank you for your understanding and support as we, like you, manage our way through these challenging times. Please know we are doing everything in our power to help serve you, your students, faculty and staff in the reliable fashion that you rightfully expect from Kaltura.
Users having trouble with Kaltura should contact their local teaching and learning support who can create a support ticket with Kaltura to make them aware.
-- UWSA DLE: Dale Johnson
Created: 04:25:21, Thursday, Aug 27, 2020 (by Dale J.)
Updated: 14:36:24, Thursday, Aug 27, 2020 (by Karla C.)