Blackboard Collaborate Ultra - Vendor Support

University of Wisconsin System instructors, students, and staff using the Blackboard Collaborate Ultra webconference product can get help from Blackboard Support through the vendor's support portal or through links within the webconference interface.

To chat with a Blackboard support agent, users should go to the Behind the Blackboard support portal.  

Behind the Blackboard support portal

From within a Blackboard Collaborate Ultra session, users can open the meeting menu on the top left of the screen to reach Blackboard Collaborate Help or to Report an Issue.

Blackboard Collaborate meeting menu with Blackboard Collaborate Help and Report an Issue highlighted.

Keywords:webconference, helpdesk, help desk, web conference, webinar   Doc ID:101775
Owner:Thomas A.Group:UW System Administration DLE
Created:2020-05-06 16:28 CDTUpdated:2020-05-07 15:21 CDT
Sites:UW System Administration DLE
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