Cisco VoIP - Managing multiple lines with Jabber

How to switch between multiple lines in the Jabber for desktop clients.

Please note that only Jabber for Windows and Mac can have multiple lines. You can have up to 8 lines on a Jabber account. Jabber does not support having speeddials, only  Neither Jabber iPhone nor Android can have mutliple lines. The user must have the Jabber 12.7 for multiple line appearances. To find what version of Jabber you have:

  1. Go the gear-shaped icon on the top of window.
  2. Select Help
  3. Select About Jabber
To install the latest version of Jabber, please see Cisco VoIP - Jabber Software Installation for Computers.
If you would like to have multiple lines installed on your Jabber account, please fill out a request form: Cisco VoIP Request Forms

Switching between lines to make a call

At the bottom of the Jabber window, press the down arrow to display all lines available on this phone. If there is not enough room to display all the lines, use your down arrow to scroll through the lines. Hit enter to select the highlighted line to make that the active line. The active line will show in blue and will also be displayed at the bottom of the Jabber window.

Jabber Window Screenshot

Starting in Jabber 12.8, users can control line ringing on multiple lines

Click the 'Settings' icon and choose 'Settings' from drop-down menu

Click 'Settings' icon

Click 'Notifications' on the left panel of the Settings box.  On the 'Notifications' page there is a drop-down menu to select a line appearance and a drop-down menu to select the ringtone for the line appearance.  If the user does not want the line to ring, select '-No Ringtone-.

Jabber line ringing options

See Also:

If you need further help, please contact the DoIT Help Desk for assistance

Keywords:cisco voip jabber lines line multiple many second change softphone desktop window app application mac changing switching   Doc ID:99066
Owner:ELIZABETH C.Group:Voice Services
Created:2020-03-18 14:39 CDTUpdated:2020-04-17 09:45 CDT
Sites:DoIT Help Desk, Voice Services
Feedback:  0   0