MFA-Duo - Request a Temporary Passcode

This document will walk you through the process of requesting a temporary passcode that can be used to log in with Duo Multi-factor Authentication. A temporary passcode expires after 12 hours.

Note: Not all users are eligible to generate temporary passcodes as eligibility depends on security classification of the individual.
 
Requesting temporary passcodes should only be used in situations when you do not have access to your MFA device. It should not be used as a routine MFA-Duo login method.
 
If this process does not work for you or you receive an error, call the DoIT Help Desk (608) 264-4357 so an agent can verify your identity and issue you a temporary bypass code.

    1. Log in with your NetID and password to the MFA-Duo Temporary Passcode Request application at: https://login.wisc.edu/duo-recovery.

    2. Answer the security questions and click Next (these are the same security questions you set up for your NetID):

Duo passcode request page with three security questions

    1. Once your temporary passcode is generated, click Copy or take note of your temporary passcode:

Temporary passcode is provided and a copy button appears to the right of the field allowing you to copy the passcode to your clipboard

  1. You may use this code for 12 hours to login via MFA-Duo. Be sure to select Enter a Passcode at the MFA-Duo prompt and enter your passcode.

    Duo prompt with options to send a push or enter a passcode - enter a passcode is highlighted and should be used with the temporary passcode that was generated

  2. If you're trying to use this code to add a new MFA device, see: MFA-Duo - Adding Secondary/Backup Devices 

    See accessibility & usability information

    We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

    For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

    How to get access to a Security Key or Duo Token/Fob 

    Students

    Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

    Faculty, Staff, and Researchers

    Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 

See Also:



Keywords:multi-factor multi factor authentication mobile dual factor token fob key pass code temp "bypass self recovery" bypass self recovery   Doc ID:87569
Owner:MST Support .Group:Identity and Access Management
Created:2018-11-06 12:03 CDTUpdated:2022-08-02 13:37 CDT
Sites:DoIT Help Desk, Identity and Access Management
Feedback:  18   137