Handshake - Getting Support
This document outlines the support options available for Handshake at UW-Madison.
What Is Handshake?
Handshake is UW-Madison's primary recruitment and career event management tool. For more information on how Handshake is being used at UW-Madison, please see the official Handshake service website.
How Can I Get Help With Handshake?
For personal assistance with Handshake, including problems logging in, incorrect account information, or general questions, you can contact the DoIT Help Desk using one of the contact methods outlined here: Get Help from DoIT.
If a UW-Madison affiliate contacts the Help Desk to report a problem authenticating to Handshake, first verify that they can log in to other campus applications (ex. Canvas, myUW, email); if they cannot log in elsewhere, treat the problem as a NetID login issue. If basic troubleshooting (clearing cookies, switching browsers, etc.) does not work, collect [Link for document 82113 is unavailable at this time] and escalate. Let the customer know they are also eligible for support from Handshake if they wish.
In addition to the DoIT Help Desk, you are also eligible for support directly from Handshake. Below you can find links to Handshake's support documentation, as well as an option to submit a support ticket with them for assistance:
- Handshake Help Center: Select your role, then search or browse through various help documents to get you started or help you resolve issues you might experience.
- Submit a help request with Handshake: Contact the Handshake support team directly for personal assistance with your question or problem.