ECMS - Common login errors
This document details several common errors that can occur when attempting to log into the Imaging System via Perceptive Content, Perceptive Experience.
The system cannot establish a connection. Re-enter User name and/or Password. (Perceptive Content)
Not authorized for the Imaging System
Account is inactive
This error can be appear for a number of reasons:
Ensure that you are entering your credentials correctly. Unless logging into an administrator account, use NetID@wisc.edu with your NetID password.
Users must be granted access to the Imaging System before being able to log in. If you have not been authorized for the Imaging System, please see ECMS - Getting authorized for the Imaging System.
If you have previously been able to access the Imaging System but are now unable to, it is possible that your account has been deactivated. The most common reason for this is a position change that places you with a different department/UDDS. To determine whether or not your account is active, please contact the DoIT Help Desk.
The ImageNow Server network connection is temporarily unavailable. Try your request again later. (Perceptive Content)
This error can be caused by the following:
Not on campus network
Incorrect/missing connection profile
Please ensure that you are connected to the campus network via ethernet cable or WiscVPN. This is required to access the Imaging System.
Please ensure that the connection profile in Perceptive Content is configured correctly. See ECMS - Creating Connection Profiles for instructions. Most users, unless otherwise instructed, should be connecting to the production server. If the error persists after verifying that the connection profile is configured correctly, please contact the DoIT Help Desk.