Microsoft 365 - How can I remove my UW-Madison Microsoft 365 account from my personal Microsoft account?

If you have a personal Microsoft account that uses the same email address as your UW-Madison account (e.g., to access OneDrive for Business, you will need to remove your UW-Madison email address and replace it with a non '' email address to continue to use OneDrive for Business with your personal Microsoft account.

To update your email address for your personal Microsoft account, please do the following:

  1. Sign in to your Microsoft account:
  2. Select Your info at the top of the page.
  3. Select Manage your sign-in email or phone number.
  4. You may be prompted to enter a code that’s sent to the email address or phone number listed in your account as security information.
  5. Select Add email.
  6. If you want to create a new email address to use, select Create a new email address and add it as an alias.
  7. If you have a non-Microsoft address that you want to use (other than an address), select Add an existing email address as a Microsoft account alias.
  8. Set the new email address as your primary alias. Go to the Manage your account aliases page, and select Make primary under the email address you want as primary.
  9. Select Remove next to the old email address.

Note: It can take up to 48 hours for changes to reflect across all Microsoft services.

Keywords:microsoft ms office365 o365 m365 microsoft 365 known issue   Doc ID:71337
Owner:O365 S.Group:Microsoft 365
Created:2017-03-03 14:37 CDTUpdated:2023-02-02 09:22 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Microsoft 365
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