CCI Private Cloud - Requesting Support

Below is the information on how to obtain support for the CCI Private Cloud Service.

CCI Private Cloud Incident Reporting

  • Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
  • Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.

CCI Private Cloud Technical Support

  • Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
  • CCI Private Cloud technologists will respond to all support requests by the end of the following business day.



Keywords:cci, cciv, private, cloud, virtualization, technical support help   Doc ID:52059
Owner:Drew D.Group:Campus Cloud Infrastructure (CCI) - Private Cloud
Created:2015-06-08 12:53 CDTUpdated:2022-05-12 13:50 CDT
Sites:Campus Cloud Infrastructure (CCI) - Private Cloud, Systems & Network Control Center
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