DoIT Departmental Tech Support - Software Offers
Software Offers
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Software Offers are a useful self-service tool that allows installation and configuration of various applications and settings without need for administrator rights. The available applications that are offered through Software Offers are listed below along with links to vendor websites for more information on specific functionalities. |
Availability
Offers are currently available to most Departmental Support supported groups.
Access
The following software is available via Offers:
7-Zip (Windows Only)
Archive Manipulator
Adobe Creative Cloud
Adobe Creative Cloud allows users to select and install desired applications from the list below. Before installing any Adobe application through Creative Cloud, it is recommended that old versions of the specific Adobe software are uninstalled manually.Adobe Acrobat DC
- Acrobat DC (This can be installed via Creative Cloud or pushed independently via BigFix)
- After Effects
- Animate
- Audition
- Bridge
- Character Animator
- Dimension
- Dreamweaver
- Illustrator
- InCopy
- InDesign
- Lightroom
- Lightroom Classic
- Media Encoder
- Photoshop
- Prelude
- Premiere Pro
- Premiere Rush
- XD
Solution for PDF creation, signing, filling, etc.
Adobe Captivate 9
eLearning Content Creator
AdoptOpenJDK
Open source Java OpenJDK class libraries and VM
Audacity (Windows Only)Audio editor and recorderUniversity cloud storage solutionDell Command | Update (Windows Only)Software for updating drivers and firmware for Dell hardware.Graphical file transfer clientInternet BrowserPhotoshop-esque image manipulation softwareGreenshot (Windows Only)Screenshot utilityIcedTea-Web (Windows Only)Open Source Java WebStart ImplementationIrfanView (Windows Only)Photo viewing/editing softwareJabra Direct (Windows Only)Software that manages Jabra devicesKeePass 2 (Windows Only)Password Management softwarePassword Management softwareChromium based internet browser by Microsoft
Business productivity software
Microsoft Office 2016 for Shared Systems (On Request)Business productivity softwareCollaboration softwareThis fixes the issue of Sent Items or Deleted Items appearing in your account, not the mailbox you are sending/deleting from.Campus-supported VPN software
For instructions on how to use the GlobalProtect VPN client, please visit here. For additional information on the new WiscVPN service, please visit here.Deploy and configure offers are available for several different portals depending on usage. Standard portal is uwmadison.vpn.wisc.edu.
Perceptive Content Desktop Client (Windows Only)Used to access the Imaging Service at the University of Wisconsin
SecureCRT (Windows Only)Telnet and SSH client
SecureFX (Windows Only)Graphical file transfer clientMultimedia playerCollaboration softwareCollaboration softwareWiscIT (Cherwell Service Management) (Windows Only)Software for handling support tickets and tracking workZoom Client for MeetingsCollaboration software
To view offers you must open the Catalog - BigFix Self-Service Application screen. This is available in Windows via a red "W" icon in the system tray on the bottom right side of the task bar. In Mac OS this is available via a red, "W" at the top right of the screen. Clicking on the 'Catalog' tab will display available software and configuration offers.
On this screen you can view the current list of software being offered to users in your department and relevant to your computer. If there are no offers available please contact your Departmental Support contact.
If you believe that an offer is missing there could be a couple of reasons why it is not showing up including:
- The software is already installed
- Your computer does not have enough disk space
- Your computer has a pending reboot and the software will appear after a reboot
Accepting an offer
To accept an offer simply select the offer(s) that you are interested in and press Get. It is highly recommended to leave your computer on and plugged into power until you see that the offer has finished.
Checking on the progress of an offer
To check the progress of an offer, simply find the offer in the Catalog tab and view the Status column. To view completed offers, change from the Catalog tab to the History tab. From here you can view the completed software deployments. When the installation actually starts, a message box will appear on the bottom right of your screen indicating that the installation has begun. Another message box will appear when the installation is complete.
Need Help?
If you encounter issues or have questions regarding self-service Offers, please contact the DoIT Help Desk. Let them know you're providing feedback or requesting assistance with Departmental Support BigFix Offers.