Help Desk - Staff Contact List
If you have comments or concerns about Help Desk support, or wish to inquire about establishing Help Desk support for your department, the following contacts may be of assistance.
Currently vacantHelp Desk Assistant Director |
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Jeff WiltziusLevel 2 Help Desk Supervisor608-262-8742, jeff.wiltzius@wisc.edu Jeff Wiltzius is the Supervisor for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group. |
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Jade SchillPhone/Chat/Email Student Supervisorjade.schill@wisc.edu Jade Schill is the Student Supervisor for phone, chat, and email services at the Level 1 Help Desk, which provides general, first level support to customers remotely. |
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Hannah PringleWalk-In and Repair Services Team Lead608-890-2952, hpringle@wisc.edu Hannah Pringle is the Supervisor for the Level 1 Help Desk focusing on walk-in and repair services, which provides general, in-person support to customers and helps to repair any malfunctioning devices. |
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Will CrickmanWiscIT Product Managerwill.crickman@wisc.edu Will Crickman is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement. |
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Wanjiru PontesCustomer Liaison608-262-0284, wanjiru.pontes@wisc.edu Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support. |
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Dana Gerber-MargieDoIT Help Desk Documentation Lead |
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Chelle YangHelp Desk Analyst Chelle Yang is primarily responsible for managing the Computer Lending Program hosted by the DoIT Walk-In Help Desk and additionally provides first level support for help desk customers. |
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Jose ValdezHelp Desk Level One Specialistjose.valdez@wisc.edu |
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Clay DilleyHelp Desk Level One Specialistclay.dilley@wisc.edu |
