UW-Madison Box - Alternate Email Accounts
This document describes how to connect your alternate email addresses to your UW-Madison Box account, and what to do if you have already created a personal Box account with your other University addresses.
If you use an email address other than your NetID@wisc.edu address as your primary email for UW communications, you may receive collaborator invitations using that email address. If you have not previously associated the address with your UW-Madison Box enterprise account you will not be able to view the shared files or folders in your UW-Madison Box account.
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If you have not yet created a personal Box account with your primary business address:
This issue can be prevented by adding your primary business email address to your UW-Madison Box account. For instructions on adding secondary addresses, see UW-Madison Box - Linking Alternate Addresses.
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If a personal account has already been set up with an email address you want to associate with your UW Madison Box account:
Important: It is not possible to merge two Box accounts.
Box does not allow any email address to be associated with two accounts, so if you have already created a personal account with an email address that you would like to associate with your UW-Madison Box account, you will need to remove that email address from your personal account. While it is possible to Deactivate a personal Box account, it takes 120 days for Box to purge the account and release the email address for reuse.
To remove an email address from a personal account:
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Access your personal Box account via https://account.box.com/login
Note: If you are already logged into other campus services you may need to open a private browsing session in order to navigate to your personal Box account
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Remove the address you would like to associate with your UW-Madison Box account. See: Managing Login and Email Addresses
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If the email address is a linked address on your personal Box account you can easily remove it.
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If the email address is the primary address on your personal Box account you will need to replace it with another address before you can remove it.
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Once the email address is no longer associated with a personal account, you can proceed with adding it as a secondary email address to your UW-Madison Box account as described in UW-Madison Box - Linking Alternate Addresses.
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Keep in mind that any files that had been shared with the email address while it was connected to the personal Box account will now need to be re-shared so they are accessible from your UW-Madison Enterprise Box account.
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