UW-Madison Box - Alternate Email Accounts

If you use an email address other than your NetID@wisc.edu address as your primary email for UW communications, you may receive collaborator invitations using that email address. If you have not previously associated the address with your UW-Madison Box enterprise account you will not be able to view the shared files or folders in your UW-Madison Box account.

• If you have not yet created a personal Box account with your primary business address:

  This issue can be prevented by adding your primary business email address to your UW-Madison Box account. For instructions on adding secondary addresses, see UW-Madison Box - Linking Alternate Addresses.

• If a personal account has already been set up with an email address you want to associate with your UW Madison Box account:

  Important: It is not possible to merge two Box accounts.

  Box does not allow any email address to be associated with two accounts, so if you have already created a personal account with an email address that you would like to associate with your UW-Madison Box account, you will need to remove that email address from your personal account. While it is possible to Deactivate a personal Box account, it takes 120 days for Box to purge the account and release the email address for reuse.

  To remove an email address from a personal account:

  1. Access your personal Box account via https://account.box.com/login

     Note: If you are already logged into other campus services you may need to open a private browsing session in order to navigate to your personal Box account

  2. Remove the address you would like to associate with your UW-Madison Box account. See: Managing Login and Email Addresses

     • If the email address is a linked address on your personal Box account you can easily remove it.

     • If the email address is the primary address on your personal Box account you will need to replace it with another address before you can remove it.

  3. Once the email address is no longer associated with a personal account, you can proceed with adding it as a secondary email address to your UW-Madison Box account as described in UW-Madison Box - Linking Alternate Addresses.

  4. Keep in mind that any files that had been shared with the email address while it was connected to the personal Box account will now need to be re-shared so they are accessible from your UW-Madison Enterprise Box account.