SIS/Service Indicators - Changing a Service Indicator
A Service Indicator, often referred to as a hold, that is on a student’s record indicates something that has been completed or needs to be completed, such as meet with an advisor or pay a fee. You may need to change something on a service indicator, such as Term, Start Date, Code, Reason, Amount, Contact or Comment.
You will most likely only change a service indicator if you are fixing a mistake; otherwise, it is recommended that you 'Release' a service indicator to delete it, and Add a service indicator to create a new one.
To change an existing service indicator on a student’s record, follow the steps below:
From Home, select: Student Records WorkCenter, Manage Service Indicators. The Find page will display.
Tip: Menu navigation: > Campus Community > Service Indicators > Person > Manage Service Indicators
Use the Find page to locate the student's record. A summary of the student's service indicators will display on the Manage Service Indicators page.
Find the specific service indicator you wish to change and select its Code link. The Edit Service Indicator page will display.
Change Start Date to the current.
Change the appropriate field(s) as advised in the "Service Indicator Page Field Definitions" section.
Select [OK] to save. The Manage Service Indicators page will display.