UW Digital ID (Personal Certificate) - Known Issues

This document details known issues and possible workarounds regarding UW Digital ID.

Installation and Setup Issues

Before troubleshooting a configuration issue with your certificate, you should verify that your certificate is properly installed. Please refer to this KB for instructions on verifying proper certificate installation:

Windows: UW Digital ID (Personal Certificate) - Troubleshooting - Usage (Windows)

Mac: UW Digital ID (Mac) - Verifying Proper Installation of Your Digital Certificate

If you've downloaded the certificate but cannot find it, then the first place you should look is in your Downloads folder. If you are using Internet Explorer and you clicked "Run" in the window that showed up when prompted to download the certificate, Internet Explorer will save the file into temporary storage and delete it after a time period. You need to click "Save" in the window that shows up to ensure the file goes into your Downloads folder. If you need to retrieve your digital certificate again, please contact UW Digital ID Administration at uwdigitalid@doit.wisc.edu.

UW Digital ID Web Application

Only currently active UW faculty and staff are authorized for UW Digital ID personal digital certificates and only one personal certificate is allowed per user. If you have multiple email addresses, you can add those to the certificate. Please refer to this KB for additional instructions: UW Digital ID (Personal Certificate) - Secondary Email Addresses

Signing and Encryption

With the exception of Outlook on Mac, which allows for digital signatures and encryption of emails, Office for Mac does not have support for digital certificates.

Other Tools

When a message has been digitally signed, the list configured footer is left off of the message even if the list has been configured to always include one.

When digitally signing a reply or forward where the original message was not digitally signed and the list makes use of footers with mail merge tags the digital signature can sometimes be invalidated. Testing indicates the behavior is reproducible when the footer from the original message finds its way into the body of the reply or forward. This can happen when the original is broken into pieces for the purpose of addressing certain sections of the original individually.

If your list is going to be receiving heavy traffic with PKI attachments, we suggest that you create a custom footer to override ListManager's default. This can be done by composing a footer at Utilities > List Settings > E-mail Submitted Content > Footer.

Keywords:UW Digital ID bugs known issues problems pki certificate   Doc ID:18323
Owner:Marc T.Group:Identity and Access Management
Created:2011-04-26 18:00 CSTUpdated:2020-04-09 07:58 CST
Sites:DoIT Help Desk, Identity and Access Management
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