UCCX 12.5 - Changing Business Hours

This feature for Contact Center Express has not been enabled for most contact centers. We will begin enabling this feature in October 2022 for the contact centers using the Contact Center Management Page.

This feature is for changing your normal business hours. Callers will hear your standard closed prompt if they call outside of these hours. You have your choice of three different types of Business Hours:

Changing Business Hours

1. Sign in to Finesse. UCCX 12.5 - Agent Finesse Login/Logout
2. Choose Advanced Capabilities in the left navigation bar.
3. Click the blue Manage Calendar link under the Action column. You may need to scroll to the right portion of the screen to see this.
4. Click on the Business Hours tab.
5. Choose 24 Hours X 7 Days, Fixed Hours, or Flexible Hours

24 Hours X 7 Days

1. Select the days of the week that these hours apply. Unselected days will be closed.
   
2. Fill in the time range. You only need to fill in Time Range 1. You can have up to 3 time ranges. You would use multiple time ranges if you have period of times when you are closed between times you are open such as being closed for meal breaks. The example below would be for a contact center that is open 9 to noon and then 1 to 5 p.m. Monday through Friday
   
   
3. When you are finished, click the blue Save button
4. You should receive a Calendar updated successfully message.
   

Flexible Hours

See Also:

• UCCX 12.5 - Using the calendar function
• UCCX 12.5 - Adding and removing a holiday
• UCCX 12.5 - Adding and Deleting Custom Business Days

If you need further help, please contact the DoIT Help Desk for assistance