UCCX 12.5 - Adding and removing a holiday

This feature for Contact Center Express has not been enabled for most contact centers. We will begin enabling this feature in October 2022 for the contact centers using the Contact Center Management Page.

Use the Holiday function if you want your contact center to be closed for the entire day. If you are working modified hours for the holiday, please use the Custom Business Day feature. UCCX 12.5 - Adding and Deleting Custom Business Days

Adding a new holiday

1. Sign in to Finesse. UCCX 12.5 - Agent Finesse Login/Logout
2. Choose Advanced Capabilities in the left navigation bar.
3. Click the blue Manage Calendar link under the Action column. You may need to scroll to the right portion of the screen to see this.
4. Click on the Holidays tab.
5. Click the blue Add Day button
   
   
6. Type in a description of the holiday in the Name of the Day column
7. Click the calendar icon in the Date column.
8. You can continue to add holidays (up to 40 holidays).
9. When you are finished, click the blue Save button
10. You should receive a Calendar updated successfully message.
    
    

See Also:

• UCCX 12.5 - Using the calendar function
• UCCX 12.5 - Adding and Deleting Custom Business Days
• UCCX 12.5 - Changing a prompt on an application

If you need further help, please contact the DoIT Help Desk for assistance