CaptionSync (AST) Accessibility and Usability Information
This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.
Automatic Sync Technologies (AST) provides CaptionSync, a service which provides captioning, transcription, audio description, and caption translations.
Get help
For general assistance with CaptionSync, go to the CaptionSync start guide page.
For assistance making video or audio content accessible, or using negotiated contract services provided through the Center for User Experience, view the guide on Post-Production Captioning, Transcription, and Audio Descriptions for Pre-Recorded Events or reach out to the Center for User Experience Digital Accessibility Program with questions or to request consulting.
Additional resources
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For more information regarding price plan, go to the Media Captioning, transcription, and audio description vendor rate comparison.
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For more information regarding CaptionSync, go to the CaptionSync service page.
Accessibility & usability barriers
The following information is provided to help people with disabilities know what potential barriers may exist.
Screen reader accessibility barriers may impact users who are blind or have low vision and are using a screen reader or other assistive technology
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Required form fields have no screen reader indication of its label.
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Tooltip content is not reachable via screen readers.
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Modal window content is not reachable until navigating all page content.
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Missing “Skip to Main Content” link.
Keyboard accessibility barriers may impact users who are navigating via keyboard often due to a motor disability or visual disability
Tooltip content, such as clarifying how to complete the field, is not reachable via keyboard.
Color contrast accessibility barriers may impact users with color blindness or low vision
Multiple elements of the sign-up form have low color contrast, including light blue or red text on gray background color scheme. Log-in page have low color contrast on light grey text with white background.
Magnification barriers may impact users who are low vision and increasing screen resolution or magnification to improve readability
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The 125% magnification did not reflow the page content, so users have to scroll horizontally.
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Multiple elements are cut-off when magnified over 200%
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Navigation menu text
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Main content blocked by left side navigation panel
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Main content blocked by fixed header
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