WiscVPN - Connecting to the Palo Alto GlobalProtect Client (Android)
This document will show how to connect to WiscVPN using the Palo Alto GlobalProtect App available on Android devices.
Note: This application has known functionality issues in which the user may be unable to connect after the initial setup. See work-arounds below.
Connecting to the Palo Alto GlobalProtect App
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Upon opening the app, you will be prompted to enter a portal. Enter the following portal address: uwmadison.vpn.wisc.edu. Then tap "CONNECT."
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After connecting, you will be prompted for a username and password. Enter your NetID for the username (do not include @wisc.edu) and your NetID password for the password. Tap "SIGN IN."
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You will be prompted with Duo as shown below. Enter the password from your key fob/Duo Mobile app or enter "1" to receive a push on your mobile device.
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The app may prompt you to allow connection. If it does, click "OK."
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After allowing the app to connect, the screen will remain blue to indicate active status. A white icon with a green shield should appear on the screen above "CONNECTED." To disconnect, tap this shield icon.
Functionality Work-Arounds
If, when reattempting to connect to WiscVPN, your application becomes stuck on "Discovering Network," try the following solutions:
- Remove yourself as a user and re-authenticate.
- Clear the VPN portal and reconnect.
- Uninstall and reinstall the application. Detailed instructions on how to do so can be found here: WiscVPN - Uninstalling the Palo Alto GlobalProtect Client (Android).
- While the connection is loading, lock your screen and unlock it.
Troubleshooting
We recommend basic troubleshooting: make sure your security settings are allowing the app to work properly. Anti-virus apps as well as other VPNs might affect the functionality of the app.