Office 365 - Getting Started with OneNote
This document introduces OneNote, provides training resources, and includes troubleshooting tips.
OneNote is a digital note-taking app that provides a single place for keeping all of your notes, research, plans, and information — everything you need to remember and manage in your life at home, at work, or at school.
In OneNote, notebooks never run out of paper. Notes are easy to organize, print, and share, and you can search and find important information quickly, even if you forget where you've originally captured it. Best of all, your notebooks are stored online so you can easily get to them on any of your mobile devices.
- Login to https://email.wisc.edu/ with your NetID credentials.
- Select your email address.
- Click on the app launcher located on the top left corner of the window.
- Click on the OneNote tile.
Download the OneNote desktop client using your NetID credentials through the Office 365 portal.
Important: Do not use OneNote for Windows 10. This version will reach end-of-support on Oct 2025.
Learn how to install OneNote on iOS and OneNote for Android. Remember to enter your firstname.lastname@example.org email address and/or NetID credentials to authenticate into the mobile app.
In the event that you run into an issue with OneNote, please try the following the tips to troubleshoot the issue on your own. If you do not see the issue listed below please submit a comment using the comment button below. If the recommendations do not resolve your OneNote issue, please contact the DoIT Help Desk.
Issue: Error message when trying to save and sync a OneNote notebook or page using OneNote online or the Windows desktop client.
Error message: OneNote can't sync this page. Please don't edit this page for a short time while we attempt to fix the issue. Page has never been synced.
Cause: An error on the original document prevented the notebook from synchronizing correctly.
- Resolution: Recreate the OneNote notebook by exporting the problematic notebook and importing it back into your OneNote account. Learn more.
Please also see the Office 365 - Known Issues KB document to see if the issue you are experiencing is known and a resolution has not been found.