Office 365 - Getting Started with OneNote

This document introduces OneNote, provides training resources, and includes troubleshooting tips.

Topics


Introducing OneNote

OneNote is a digital note-taking app that provides a single place for keeping all of your notes, research, plans, and information — everything you need to remember and manage in your life at home, at work, or at school.

In OneNote, notebooks never run out of paper. Notes are easy to organize, print, and share, and you can search and find important information quickly, even if you forget where you've originally captured it. Best of all, your notebooks are stored online so you can easily get to them on any of your mobile devices.

Learn more about OneNote.


Eligiblity

  • Faculty
  • Staff
  • Students

See who is not eligible for OneNote.


Log into OneNote

Online

  • Login to https://email.wisc.edu/ with your NetID credentials.
  • Select your email address.
  • Click on the app launcher located on the top left corner of the window.
  • Click on the OneNote tile.

Desktop client

Download the OneNote desktop client using your NetID credentials through the Office 365 portal.

Important: Do not use OneNote for Windows 10. This version will reach end-of-support on Oct 2025.

Mobile client

Learn how to install OneNote on iOS and OneNote for Android. Remember to enter your netid@wisc.edu email address and/or NetID credentials to authenticate into the mobile app.


Training

View additional OneNote training.


Exporting OneNote Data

  • OneNote via web client - you have the following options:
    • Copy and paste the data from within your OneNote pages to an external destination.

If you have access to OneNote for Windows/Mac desktop clients, please review the information below. To install the desktop client, please see: https://kb.wisc.edu/office365/43841.

  • OneNote via Windows desktop client - you have the following options:
    • Copy and paste the data from within your OneNote pages to an external destination.
    • You also have the ability to export the data in multiple formats: learn more.

  • OneNote via Mac desktop client - you have the following options:
    • Copy and paste the data from within your OneNote pages to an external destination.
    • At this time, Microsoft does not have other options to export data from OneNote for Mac other than exporting as a PDF. See Microsoft support documentation for details.
       

Troubleshooting

In the event that you run into an issue with OneNote, please try the following the tips to troubleshoot the issue on your own. If you do not see the issue listed below please submit a comment using the comment button below. If the recommendations do not resolve your OneNote issue, please contact the DoIT Help Desk.

Issue: Error message when trying to save and sync a OneNote notebook or page using OneNote online or the Windows desktop client.

  • Error message: OneNote can't sync this page. Please don't edit this page for a short time while we attempt to fix the issue. Page has never been synced.

  • Cause: An error on the original document prevented the notebook from synchronizing correctly.

  • Resolution: Copy and paste the data into a new page. Once the new page has synced, you can delete the problematic page.

Please also see the Office 365 - Known Issues KB document to see if the issue you are experiencing is known and a resolution has not been found.




Keywords:office 365 microsoft onenote notebook pages ocr windows mac notes mobile device troubleshooting error message sync synching share teams groups sharepoint onedrive training backup recreate restore ios android export backup save   Doc ID:101552
Owner:O365 S.Group:Office 365
Created:2020-04-29 11:27 CSTUpdated:2022-11-17 10:26 CST
Sites:DoIT Help Desk, Office 365
Feedback:  1   0