Blackboard Collaborate Original Experience - Known Issues

Below is a list of known issues within Blackboard Collaborate Original Experience.

Table of Contents:

macOS Catalina (10.15) users are unable to use webcams in sessions

macOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions.

iPadOS users are unable to launch sessions

Some iPadOS users have reported that they are unable to launch Blackboard Collaborate Original sessions.

Error uploading PowerPoint and PDF files

Collaborate Original users unable to upload PowerPoint or PDF files in Collaborate Classic on macOS High Sierra. Users of a computer using macOS High Sierra (version 10.13) will receive the error message Failure calling PPT to process (or a similar message) when attempting to upload a PowerPoint or PDF file into a Collaborate Original session.

The workaround is to export the source file as JPEG images and upload into the session.

Incorrect email displays when inviting participants via MyUW

It may occur that a non-campus email address is listed for an individual when using the Adding Participants to a Session feature for Blackboard Original via the MyUW portal. The lookup tool references data from HRS that may include other email addresses provided by the individual.

Keywords:bbc, elluminate, classic, issues, problems, conferencing, webcam, macOS, ipad, launch, conferencing, email address, participants, invitation, portal safari macbook apple osx can't upgrade operating system webcamera view see bbc not working camera can't access tablet conversion workaround   Doc ID:100896
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2020-04-20 15:41 CDTUpdated:2020-06-26 11:29 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison, My UW-Madison Portal
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