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Duo - FAQ - Troubleshooting

Troubleshooting/Issues regarding the use of Duo.

Frequently Asked Questions

Q: I'm not seeing a prompt to log into Duo.
A: Not all applications support the Duo windows/iframe. When authenticating to such as system, login as you would normally, but append the Duo passcode to your NetID password with a comma. as shown in image below.

Password Example with Duo 

NOTE: The following list of applications are known to be affected by this behavior: 
      • Imagenow
      • Peoplesoft
      • Campus VPN

Q: Which systems are protected by Duo?
A: Imagenow, Peoplesoft, Campus VPN, Salesforce, Rave Mobile, Cbord, CAPP, Imleagues, uwosh.edu, learnwp.uwosh.edu, presence.io, AMS, InCommon, PageUp, refworks, 25 live, digital measures, qualtrics, maxient, handshake, academicworks, mapworks, grubhub, campus guard, form assembly, brynka, innosoft fusion, turnitin, tickets, parking, tapride, college pads.

 








If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu




Keywords:Duo,Imagenow,VPN,Peoplesoft, Salesforce, Rave Mobile, Cbord, CAPP, Imleagues, uwosh.edu, learnwp.uwosh.edu, presence.io, AMS, InCommon, PageUp, refworks, 25 live, digital measures, qualtrics, maxient, handshake, academicworks, mapworks, grubhub, campus guard, form assembly, brynka, innosoft fusion, turnitin, tickets, parking, tapride, college pads   Doc ID:65122
Owner:Michelle L.Group:UW Oshkosh
Created:2016-07-14 10:42 CDTUpdated:2020-03-06 14:37 CDT
Sites:UW Oshkosh
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