UW Oshkosh External KB

Troubleshooting guide for Polk general access classrooms.

Projection issues

Computer
1. Verify the projector is turned on
2. Verify the computer is on
3. Verify the correct source is selected on the control panel on the media tower or touch panel on the computer cart
4. Verify the VGA cable is connected to the adapter and the adapter is connected to the computer
Document Camera
1. Verify the projector is turned on
2. Verify the document camera is turned on
3. Verify the correct source is selected on the control panel on the media tower or the touch panel on the computer cart
4. Verify the VGA cable is connected to the port labeled VGA out on the back of the document camera
VHS/DVD
1. Verify the projector is turned on
2. Verify the media tower is turned on 
3. Verify the correct source is selected on control panel on the media tower or touch panel on the computer cart
Laptop
1. Verify the projector is turned on
2. Verify the computer is on
3. Verify the correct source is selected on the control panel on the media tower or touch panel on the computer cart
4. Verify the laptop is connected to the system using the room laptop cable
5. Verify the laptop is set to mirror or duplicate displays

Polk 19 Active Learning Classroom

Display Issues

Digital Displays

1. Verify the displays are turned on 

Computer

1. Verify the monitors are turned on
2. Verify PC is selected as the source on the touch panel on the computer cart
3. Verify the HDMI cable is connected to the adapter and the adapter is connected to the computer 

Document Camera

1. Verify the doc cam is turned on
2. Verify the doc cam is selected as the source on the touch panel on the computer cart 

Blu-ray

1. Verify that the Blu-ray is turned on
2. Verify DVD is selected as the source on touch panel on the computer cart

Laptop

1. Verify the laptop is selected as the source on the touch panel on the computer cart
2. Verify the laptop is connected to system using room laptop cable
3. Verify the laptop is set to mirror or duplicate displays

Audio Issues

Computer

1. Verify the audio is not muted on the monitors
2. Verify the audio is not muted on the computer 
3. Verify audio cable is connected to the computer
4. Adjust the volume using the controls on the touch panel

Blu-ray

1. Verify the audio is not muted on the monitors
2. Adjust the volume using the controls on the touch panel

Laptop

1. Verify the audio is not muted on the monitors
2. Adjust the volume using the controls on the touch panel




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If you need further assistance please contact the Information Technology Help Desk at 920-424-3020 or helpdesk@uwosh.edu