Updated Lost RS loan procedures
1.Borrowing campus identifies lost RS loans more than 120 days, via analytics report. This report is sent out the beginning of each month.
o Contact the patron one more time to say we are billing or blocking them if they don’t return it within 30 days.
o Borrowing campus confirms that item is not on their shelves by mistake. (Madison and Colleges would want to send it out to all their libraries to check).
o Send General Message to Lending campus asking them to verify it is not on their shelves.* Suggested Message: Lost RS item. Please check your shelves. If not found, update lending request status to lost. If the lending campus finds the item, they should check it in and update the Borrowing campus to let them know the loan/mini-bib can be completed.
2.In the RS Borrowing list
o Flip the status to “Report Lost to Partner”
o In the Fulfillment note of the item, add the code “rslost” (this prevents it from showing up on next month’s report).
3.In the RS Lending list
o Flip the status to “Lost” in the Lending queue after verifying it is not on the shelves or at your library.