Adobe Creative Cloud - All applications in the desktop app are listed as trial versions

This document describes possible solutions and troubleshooting for customers who have Adobe Creative Cloud apps listed as trial versions and would like the full version.

  • Follow the procedure for installing Creative Cloud. If all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please sign out of the Creative Cloud Desktop app, then go to https://creativecloud.adobe.com/ in all the browsers that you use and sign out of your Adobe account. Restart the machine.
  • After restarting, open the Creative Cloud Desktop app, enter your email (netid@wisc.edu) in the email address field and click the blue Continue button. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
  • If at any point you're confronted by the choice of Personal Account or Company or School Account, choose Company or School Account.
  • After completing the NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.
  • If you're a student enrolled in a course your instructor has designated as requiring Creative Cloud or Acrobat appear as trials, please be sure you've visited the Adobe for Students page on the Campus Software Library (https://software.wisc.edu/cgi-bin/ssl/csl.cgi) and followed the instructions for activating your subscription.


    This solution may also work but is more technically complicated to solve and one may need assistance with it. Another possible solution is that the OPM.db file is corrupted. Here are the steps to fix that:
    1. Sign out and close the Creative Cloud application.
    2. Navigate to the OOBE folder.
    NOTE: This folder may be hidden. To access hidden foldersm try Windows - Show hidden files, folders, filename extensions or Mac - Access hidden user library files

    3. Delete the opm.db file.
    4. Launch Creative Cloud and login using Adobe Creative Cloud - Logging in with Your UW-Madison Account