This document details the process of remote identity verification required for access to computer systems (HRS, SFS, UW business intelligence) as well as becoming a local registration authority (LRA) and obtaining a UW Digital ID certificate. This document also provides information for verifying someone for services such as a NetID password reset or Duo reactivation, as well as verifying the identity for an international customer that is unable to call in.
NOTE 1: Former employees attempting to access W-2/tax/earning statements via HRS should not apply for a digital ID. Instead, see: Former Employees - Access to Earning/Leave/Tax/Benefit Statements
NOTE 2: For those seeking identity proofing, you will need to submit a request using the process in this knowledgebase article: UW Digital ID - Customer - Identity Proofing
NOTE 3: It is recommended that those seeking identity verification contact the Help Desk via phone at (608) 264-4357 to set up a credentialing appointment.
Users seeking to complete the Digital ID identity verification process will need one document from each of the two following groups, while users seeking to complete the NetID identity verification process will need one document from any of the two following groups:
A web conferencing session hosted via Blackboard will be used for the identification process.
After completing the verification procedure, the case will be escalated for further processing. Users can expect a response within 2-3 business days