CloudFax - Getting Started

Below is a quick start guide on how to use CloudFax. The service allows individuals to send faxes via the Outlook desktop application to fax lines.

Send a fax

  1. Compose a new email message.

  2. Enter the fax number in the To: field as an email address.

    • For faxes sent inside North America, enter the Country Code ("1"), the area code, and the seven digit fax number followed by the @concordsend.com domain.
      • Example: To send a fax to 608-xxx-xxxx, you'll want to enter the following in the To: field 1608xxxxxx@concordsend.com .

    • For faxes sent outside North America, enter the international access code, 011, the country code, and the the remaining fax number followed by the @concordsend.com domain.
      • Example: To send a fax to +551139580961, you'll want to enter the following in the To: field  011551139580961@concordsend.com .
  3. (Optional) Include a fax service generated Cover Page.

    • If you enter text in the body of the email, the fax service will generate a cover page.
    • The text entered in the body of the email will populate the message of the cover page.
    • The text entered in the subject line of the email will populate in the Regarding: section of the cover page header.
    • View the default cover page here.
    • If you do not want the fax service to generate a cover page, then do not include text in the body of your email and make sure your auto-signature is removed.
  4. Attach the file to be faxed to your email.

    • Not required if fax service generates a cover page in step 3.
    • If file is not attached, then only a cover page will be faxed.
  5. Press Send.

  6. Periodically check either your Inbox or the Inbox of the service account associated with your fax number (ex: 608xxxxxx@mailplus.wisc.edu) for fax status messages. 

Receive a fax

  1. Check the inbox of the service account associated with your fax number (ex: 608xxxxxx@mailplus.wisc.edu) for an email with an attached fax file. Please note, you will need access to the service account to view incoming faxes.

  2. View, save, print, or forward the fax to another @wisc.edu or @uwhealth.org email domain.


Demonstration video


Common error messages

"Invalid email address" - This indicates that you have not registered the email address from which you are attempting to send a fax. Contact you fax administrator to get your sending email address properly set up.

"Voice answer detected" - The phone number you entered was connected to a phone instead of a fax machine. Check the fax number and resend.

"Number of retries exceeded" -  This indicates that the dialed fax number was busy for an extended period of time, and numerous attempts to connect failed as a result. Try again later.

"Attachment is invalid" - The file attached to the email message was not one of the supported file types. View supported file types .


Resource

View the complete fax online user guide here: http://concordfax.com/wp-content/uploads/2015/11/Fax-Online-User-Guide.pdf

See Also: