Kaltura - Known Issue - Netid change causes a user to lose access to their media

When a UW-Madison user's netid changes that user's media is no longer viewable to them in Kaltura MediaSpace. This document describes the cause and workaround.

    Once a UW-Madison user's netid changes, there is no automated system to update a user's information in Kaltura. A user's media needs to be manually assigned ownership to the user's new netid. Learn@UW-Madison works to proactively catch netid changes and assign media to the user's new netid, but it is possible a user will notice this prior to Learn@UW-Madison catching this.

    Affects

    This affects any user who has had their netid change and uploads and uses media in Kaltura MediaSpace.

    Status

    This issue is present as of 5/7/20 and will exist until an automated system for updating netids in Kaltura is developed.

    Workaround

    If a user notices that their media has disappeared in Kaltura MediaSpace and changed their netid, the user should contact the DoIT Help Desk and ask to be escalated to the Learn@UW-Madison team so the Kaltura system administrator can manually reassign their media back to them and their new netid.