WiscIT - How to Run a One-Step
This document describes how to run a one-step in both the desktop and web versions of cherwell.
Run One-Step for One Record
- Open up the one-step manager. For information on how to do this, see WiscIT - Accessing the One-Step Manager
- Once in the one-step manager, select the desired one step from the list of one-steps. Then, click the run button in the top left.
- Note: For information on how to navigate the folder structure to find a one-step, see WiscIT - Folder Explanation in Cherwell
Run One-Step for A Group of Records
One-Steps can also be run on a group of incidents. This is done by generating a list of incident results from a search, finding the one-step in the manager, and then right clicking and selecting "Run for Group". The one-step will run on each incident in list.
One-Steps can also be run for a set search, which can affect a large number of records. If you want to configure this, please contact the WiscIT Admins at wiscit@doit.wisc.edu.
- Open up the one-step manager. For information on how to do this, see WiscIT - Accessing the One-Step Manager
- Once in the one-step manager, find the desired one-step in the list of one-steps. Then, double click on the one-step to run it.
- Note: To find a desired folder while using the web client, first click on the One-Step Actions Home when in the one-step manager to show the different folders to choose from. From there, you can open up sub-folders to find a one-step. For information on how to navigate the folder structure to find a one-step, see WiscIT - Folder Explanation in Cherwell
