This document describes how to run a one-step in both the desktop and web versions of cherwell.
One-Steps can also be run on a group of incidents. This is done by generating a list of incident results from a search, finding the one-step in the manager, and then right clicking and selecting "Run for Group". The one-step will run on each incident in list.
One-Steps can also be run for a set search, which can affect a large number of records. If you want to configure this, please contact the WiscIT Admins at email@example.com.