This document explains how to configure the "Go To Record" step in the WiscIT One-Step Editor.
The "Go To Record" step allows a one-step to change scope to a different business object within the WiscIT system. For example, if a One-Step is run on an Incident, it can open a different incident using this step. The same goes for any business object, as long as you would be able to find the it exclusively using a search.
Select the "Go to an arbitrary record" radio button.
Select the type of business object you want to open in the "Business Object" dropdown, then enter in the Record ID of the Business Object. Note that the Record ID is not synonymous with the ID that most business objects appear with. A Record ID is a long string of numbers and characters, where something like an Incident ID would only be 7 characters long.
Select the "Go to current record in a relationship" radio button.
Select the type of relationship that you would like to open the record from.