Office 365 (Apple Mail / Calendar) - Configure Apple Mail / Calendar on Mac OS 10.14

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

This document explains how to connect to the Office 365 service in Apple Mail on computers running Mac OS 10.14 (Mojave).



Configure Apple Mail/Calendar for Office 365

Note: If you need to reconfigure your account on this device, use the following instructions to remove the account: Apple Mail / Calendar - Removing an account.

  1. Open System Preferences.

    System Preferences icon in macOS 10.14

  2. Click Internet Accounts.

    Internet Accounts icon in System Preferences

  3. On the account type page, click Exchange.

    Choose Exchange from the list of account types.

  4. On the following page, it will ask for your account credentials:

    Enter your account information.

    • Name: Enter your name as you'd like it to appear
    • Email Address: Enter the primary address of your Office 365 account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu

  5. Click Continue.

  6. When the following dialog box appears, click Sign In.

    Click Sign In.

  7. If you're configuring a service account, it will ask if you want to configure a Work or school account or Personal account. Click Work or school account.

    Select Work or school account if you're configuring a service account.

  8. The UW-Madison NetID Login page should appear. Here, sign in with your NetID and NetID password.

    Sign in with your NetID and NetID password.

  9. Apple Mail may ask for permission to access your account. If it does, click Accept.

    Accept the requested permissions.

  10. Next, you will be presented with a choice of which applications to configure:

    Options for which applications to configure.

    It is recommended that you select all the applications listed: Mail, Contacts, Calendar, Reminders, and Notes.

    Click Done to finalize creating the account.

    Your account is now configured.

  11. One final step is required for Apple Mail users: disable client side spam filtering. After starting Apple Mail, it is very important that you disable this feature before using Apple Mail.

Important: Depending on the size and amount of emails you have in your account, Apple Mail may require some time to completely download all of your mail (and other data) the first time you load Apple Mail after configuring your account.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

See Also: