WiscWeb - WordPress UW Theme - Login Issues
This document will walk you through the typical reasons that a user cannot login to WiscWeb to edit their site.
The following are the most common issues that cause login issues for WiscWeb users:
Wrong Login URL
One of the issues seen frequently is that users are trying to login via their site name URL rather than the specific WiscWeb URL (for example, https://sitename.wiscweb.wisc.edu/wp-admin)
. Typically, with WordPress, users will login at the URL of their site followed by /wp-admin. Unfortunately, this will not work with WiscWeb and you will see a login error that says "Sorry, there was a problem."
Not Connected to the Campus Network
The most common reason that a user is not able to log into their WiscWeb site is because they are not connected to a campus network.
Wrong Login Credentials
With WiscWeb, you must always login with your NetID credentials. If you are unable to get in, please check to make sure you have the correct username (NetID) and password. If you recently changed your NetID password, you will need to use the new password or you will receive an error
If you are logging in with a service account, please use the instructions below to ensure your credentials are correct:
Login with your service account credentials. The username/NetID will be everything listed before the @ symbol plus an underscore (_) and the beginning of their domain.
- For example, if the service account is email@example.com
- The username/NetID would be admin_wiscweb.
The password is the one listed in the Wisc Account Administration site. If you do not have a password set, you will need to follow the instructions listed in this KB article: Office 365 - Reset Service Account Password
- Users have identified issues with accessing WiscWeb from various off campus cafés and restaurants. If you are connected to WiscVPN from off campus and are still having trouble logging in, the issue might be the WiFi setup at the business you are at. Please relocate and try again.
- WiscWeb does not work well with Cisco AnyConnect. It is advised that you download and install Global Protect, instead. In very rare cases, users cannot use Global Protect on their computers. In those cases, please update your Cisco AnyConnect settings so that you are choosing the On Campus, Static IP option.