This document provides answers to frequently asked questions about Engage. Additional information about Engage can be found in the Engage Overview document.
If you drop a class that is using Engage, you should not be charged for the eText/DLT used by the class. If you are charged, you will receive a refund. If you drop a class after the drop deadline, your refund will be proportional to the refund schedule.
Please refer to the Opt-out Considerations and Guidelines KB under How to opt out. There are special considerations for late opt-out requests, but those can be made. There is no guarantee opt-out requests can be honored after the deadline has passed. Further information is included in that document.
You will not be charged the eText/DLT fee for a course unless you are enrolled in the course.
eTexts are not readable on a Kindle e-reader like the Kindle Paperwhite. eTexts used with Engage are readable on Kindle Fire tablets with a web browser. The Unizin Read app is not available in the Amazon app store on Fire tablets. There is a Unizin Read mobile app for iOS and Android devices, including tablets. There are some known issues to be aware of when using these apps, however, so it's important to review the documentation before deciding which e-reader to use.
You do not need to purchase a print copy of the eText. It will be available to you on or before the first day of class in the associated Canvas course. The cost of the digital materials will be billed to your tuition account. If you have already purchased the materials in a previous course, you will need to opt-out to avoid being charged again.
You may opt-out if you would prefer to purchase a print version, though most eTexts can be purchased for an additional fee as a loose-leaf copy at the UW Book Store. If you need an accessible version, you can contact the McBurney Disability Resource Center.
Some eTexts will have loose-leaf versions available for purchase at the UW Book Store. You can check on the UW Book Store’s web page for availability. You can also print for free (minus the cost of paper; a Unizin watermark will appear on the printed pages) - this only applies to eTexts as DLTs are only available online. Printed copies of all eTexts are also available in campus library reserves. You can search for these on the UW-Madison Libraries website. If data is a concern, eTexts can be accessed offline, if needed.
You will retain access to your eText for your entire student career at UW-Madison. The length of access for DLTs varies based on the course and the specific DLT. Your instructor - or the publisher - can provide further details on DLT length of access.
You can get support in a few places.
All students who register for a course using Engage will be charged automatically for the eText/DLT unless they opt-out or have already purchased the materials in a prior semester. Students will be informed about the option to opt-out and directed to read the material in the Opt-out Considerations and Guidelines KB. They can follow the opt-out process at the end of the KB. The opt-out process allows the Registrars and Bursar’s offices to remove the charge from the student’s tuition bill.
If you want to compare prices and details during open ordering periods, you can log into the Order Tool and search the catalog by ISBN. If there are no open ordering periods, the publisher of the textbook will be able to provide you with the pricing. If you need further assistance, please contact the DoIT Help Desk to have a case escalated.
Instructors can feel free to merge sections of Canvas courses that are using Engage by following the process outlined in Canvas - Crosslisting/Merging a Canvas Course (UW-Madison).
Please be sure to not merge sections of a course that are using Engage with sections that are not.
During designated ordering periods before the start of the semester, you can place an order in the Order Tool by following the directions here: Ordering eTexts/DLTs with the Order Tool. You are only able to place an order during open ordering periods, but you can still log into the Order Tool and browse the catalog at any other time. Both instructors and course coordinators (curricular reps) have the ability to do this.
Once you’ve placed an order:
If you use an Engage eText, students with disabilities will need an accessible eText through the McBurney Center as an accommodation. Some of Engage’s features are not accessible (e.g., having students share notes with their classmates) and won’t give students the same educational opportunities. Using note sharing as a grade item should be avoided and any notes you create should be available in an accessible format (e.g., a Word document).
Some things you can do to customize your eText include:
You can get support in a few places: