This document outlines where to go for help with various publisher Digital Learning Tools (DLTs) used with Engage. Since more DLTs may be added, this should not be considered a complete list.
While the DoIT Help Desk and the Learn@UW-Madison team support the Engage tool, we will likely have to direct both instructors and students to the publisher for support on other publisher Digital Learning Tools (DLTs). Please see the chart below for where to go for support. Engage is included for completeness.
|Tool:||Support Note 1:||Support Note 2:||Support Note 3:|
|Cengage MindTap and WebAssign||Support provided by Cengage: cengage.com/support||Cengage platform status: techcheck.cengage.com||Cengage phone support: 1-800-354-9706|
|Macmillan LaunchPad and Sapling Plus||Support provided by Macmillan: bit.ly/MacmillanLearningSupport||Macmillan phone support: 1-800-936-6899|
|McGraw-Hill ALEKS||Support provided by McGraw-Hill for ALEKS: bit.ly/ALEKS_support||McGraw-Hill phone support for ALEKS: (714) 619-7090|
|McGraw-Hill Connect||Support provided by McGraw-Hill for Connect instructors: http://bit.ly/2rgTlFf||Support provided by McGraw-Hill for Connect students: http://bit.ly/2KuDax7||McGraw-Hill phone support for Connect: 1-800-331-5094|
|Pearson MyLab and Mastering||Support provided by Pearson: bit.ly/PearsonHelpDesk||Pearson's "Contact Us" form: bit.ly/PearsonContact1|
|Pearson Revel||Support provided by Pearson for Revel - student support: bit.ly/PearsonRevelStudentSupport||Support provided by Pearson for Revel - instructor support: bit.ly/PearsonRevelInstSupport||Support provided by Pearson for Revel: bit.ly/PearsonHelpDesk|
|Engage||KnowledgeBase Docs on Engage: bit.ly/UWMadisoneTextDocs||Unizin Docs on Engage: https://resources.unizin.org/display/EKB/Unizin+Engage||Support provided by DoIT Help Desk for Engage: kb.wisc.edu/helpdesk/|