UWNet - Register a Device Without a Browser or Pre-registering a Device Before Arriving to Campus

This document will describe how to register a device on UWNet that does not have a browser to authenticate a NetID and password, or pre-register a device on UWNet before it has arrived on campus.

These instructions can be used for any device that you intend to UWNet or UWNet-Housing wireless, as well as wired connections to Aruba access points (HAPs) in UW Residence Halls.

Note: These instructions require a NetID. Guest wireless users are not able to register devices other than those with a browser.

  1. Register a device
  2. Renewing or deleting a device

Register A Device:

  1. Locate the MAC Address of the device. For common devices, instructions can be found here: Finding the MAC and IP Address of a Device. For instructions for more specialized devices, consult the manufacturer's documentation. If the device lists multiple MAC Addresses, use the WiFi Address or Wireless Address.

  2. Navigate a browser to access.services.wisc.edu/Device. You may be asked to authenticate with your NetID.

  3. Select Register a New Device.

    Register a new device

  4. Under Device Name, enter a brief description of what kind of device you are registering. Under MAC Address, enter the MAC Address that was located in step 2. Click Create.

    Enter Details

    Note: if you get the following error message, the device registration was not successful. If you have previously unsuccessfully tried to register the device to UWNet or clicked UWNet on your device, there is an unauthenticated record created for your device that this tool cannot override.

    Either click here to open an email to the DoIT Help Desk that will pre-fill with the information the DoIT Help Desk needs to manually register a device or contact the DoIT Help Desk through phone or livechat (See: Get Help from DoIT). The DoIT Help Desk can manually register devices on the network.


    Search for the MAC address in clearpass and register as seen in [Link for document 70374 is unavailable at this time.]
  5. The device will now show in the list of devices registered to your NetID.


  • Renew: This will extend the date that the device registration expires in the UWNet database to 6 months from the current date.

  • Delete: This unregisters the device and removes it from the list of devices associated with your NetID. This might be necessary for troubleshooting connection issues, or clearing all information on a device prior to selling or disposing your device.

If you experience issues or have any questions, contact the DoIT Help Desk and provide the MAC Address of the device. See: Get Help from DoIT

See Also:

Keywords:uwnet register authenticate signin sign in phone tablet kindle tv smart tv smith ogg Chad chadbourne chadborne phillips router wifi internet campus network wireless uw net uw-net hap hospitality access points aruba self-registration self devices manual endpoints endpoint end point clearpass clear pass access.services.wisc.edu access services this device has already been registered preregister Sellery Witte   Doc ID:79140
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2018-01-11 08:32 CDTUpdated:2022-01-24 12:11 CDT
Sites:DoIT Help Desk, DoIT Tech Store, UW Housing
Feedback:  19   32