This document outlines some of the benefits of Engage eTexts.
If Help Desk staff are unable to resolve your issue, they will escalate your issue to the appropriate consultants. Instructors using Engage will also be given access to a Canvas course which will include additional helpful information.
If you are using publisher Digital Learning Tools (DLTs) like Pearson Mastering Physics and MyLab or Cengage MindTap, support is provided directly from the publisher. More information on where to get DLT support is available in this KB doc next to the publisher name under "Who Provides Support".