Cisco VoIP - Hold calls on desktop telephone (7841/8851)

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. 

Procedure

Step 1 Press Hold.

Step 2 To resume a call from hold, press Hold again. 

Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen

Procedure

Press the flashing amber line button or Answer to resume the held call.

Swap between Active and Held Calls

You can easily switch between active and held calls.

Procedure

Press Swap to switch to the held call.

See Also:

• Cisco VoIP - Answer Calls/Do Not Disturb Mode on a desktop telephone (7841/8851)
• Cisco VoIP - Forward Calls on desktop phone telephone (7841/8851)
• Cisco VoIP - Conference Calls/3-Way calling on a desktop telephone phone (7851/8851)
• Cisco VoIP - Park calls on desktop telephone (7841/8851)

If you need further help, please contact the DoIT Help Desk for assistance